Refund policy
Return & Refund Policy
At ZAIR STUDIO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, exchange, and refund policy below.
Return & Exchange Eligibility
- Items must be returned in their original condition, unworn, unwashed, unused, and with all original tags and packaging intact.
- Return or exchange requests must be initiated within the eligible return period from the date of delivery.
- Products that are damaged due to misuse, washing, alterations, or normal wear and tear are not eligible for return or exchange.
Return Shipping
ZAIR STUDIO does not offer a pickup service for returns or exchanges.
Customers are responsible for sending the parcel back to our warehouse through any reliable courier service at their own expense. Our customer support team will provide the warehouse address after your return or exchange request has been approved.
Once the parcel has been dispatched, customers must email the courier receipt or tracking number so we can monitor the shipment.
Exchange Process
After we receive and inspect the returned item, your exchange request will be processed within 4–5 business days, subject to stock availability.
If the requested size or product is unavailable, our customer support team will contact you with available options.
Refund Process
Once the returned item has been received and successfully passes our quality inspection, approved refunds will be processed within 10 business days.
Refunds will be issued using the appropriate payment method determined by ZAIR STUDIO. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Unless the item received is incorrect, defective, or damaged, customers are responsible for all return shipping charges.
Communication Policy
To ensure every request is properly documented and processed, all return, exchange, and refund requests must be submitted via email only.
We do not process or entertain return, exchange, or refund requests received through:
- Any other social media platform
Requests made through these channels will be redirected to our official email support.
Important Notes
- Please do not send any parcel without first receiving approval from our customer support team.
- Ensure your parcel is securely packed to prevent damage during transit.
- ZAIR STUDIO reserves the right to reject any return or exchange that does not meet the conditions outlined in this policy.
Thank you for shopping with ZAIR STUDIO. We appreciate your trust and are committed to providing you with the best possible shopping experience.